All packages are shipped in non-branded boxes and bubble mailers.

No mention of LitRhino is on the package.

All orders may take up to 4 business days to be processed.

Canadian orders take 1-10 business days.

Shipping is based on the customer’s province.
Shipping average cost is between $16-$20

Free shipping over $150.

There are no import fees, products are shipped domestically.

Tracking numbers will be emailed within 4 business days.

Please note new shipments may take 1-4 business days to update.

Delays are usually caused by holidays, weekends, and/or severe weather conditions.
Please take these inconsideration when ordering.

Monday to Friday are normal business days in North America.
Weekends and Holidays are not business days.
Therefore if its New Years, Christmas or Thanksgiving there will most likely be a delay.

Most likely the courier is recycling tracking numbers, therefore the previous delivery has not been cleared.

At the moment standard shipping is the only option, we are working on a faster solution.

Please use the contact form at the bottom of this page.
Make sure when leaving your message regarding your warranty that you also leave your order# (3 digit number) and/or the name the product was shipped to.

Please use the contact form at the bottom of this page.
Make sure when leaving your message regarding your dead on arrival product that you also leave your order# and/or the name the product was shipped to.

Please use the contact form at the bottom of this page.
Make sure when leaving your message regarding your dead on arrival product that you also leave your order# (4 digit number) and/or the name the product was shipped to.

We do not accept returns on used products. All products must be unopened and their shrink wrap must be intact.