Frequently Asked Questions
Please read our FAQ, most likely your question will be answered below. Thank you so much 🙂
If not please use the contact form at the bottom of this page.
Payment Issues
We accept Visa, Mastercard, Discover & Amex.
Most non-accepted credit card payments are due to prepaid/gift credit cards.
You can try to pay with a prepaid credit card, however if the payment fails we have no way around it.
Please use an actual credit card for less hassle.
We can only accept CAD dollars currently on LitRhino.ca.
Yes, the billing is discreet with no mention of the website name.
All products on LitRhino.ca are in CAD Dollars. For American & International customers please visit LitRhino.com for products in USD dollars.
Shipping
All packages are shipped in non-branded boxes and bubble mailers.
No mention of LitRhino is on the package.
All orders may take up to 4 business days to be processed.
Canadian orders take 1-10 business days.
Shipping is based on the customer’s province.
Shipping average cost is between $16-$20
Free shipping over $150.
There are no import fees, products are shipped domestically.
Tracking numbers will be emailed within 4 business days.
Please note new shipments may take 1-4Â business days to update.
Delays are usually caused by holidays, weekends, and/or severe weather conditions.
Please take these inconsideration when ordering.
Monday to Friday are normal business days in North America.
Weekends and Holidays are not business days.
Therefore if its New Years, Christmas or Thanksgiving there will most likely be a delay.
Most likely the courier is recycling tracking numbers, therefore the previous delivery has not been cleared.
At the moment standard shipping is the only option, we are working on a faster solution.
Returns
Please use the contact form at the bottom of this page.
Make sure when leaving your message regarding your warranty that you also leave your order# (3 digit number) and/or the name the product was shipped to.
Please use the contact form at the bottom of this page.
Make sure when leaving your message regarding your dead on arrival product that you also leave your order# and/or the name the product was shipped to.
Please use the contact form at the bottom of this page.
Make sure when leaving your message regarding your dead on arrival product that you also leave your order# (4 digit number) and/or the name the product was shipped to.
We do not accept returns on used products. All products must be unopened and their shrink wrap must be intact.
Company info
Company Info:
Phone:Â +1 877-854-2871 (Available from 10:00am to 1:00pm EST)
Email: [email protected]
Website: www.LitRhino.ca
Please Note
All products sold on LitRhino.ca are for Tobacco use only. We only sell tobacco pipes and water pipes for tobacco use. Thank you for understanding. 🙂
Contact Us
If you have any question that have not been above, please do contact us.
We will get back to you within 24 hours.
Thank you for checking out LitRhino.ca 🙂